Managing your RapNet account & profile

How to log in and set up your account

26 articles in this collection
Written by Philippa Corrick and Jonny Katz

Company RapNet profile

Display the RapNet Member Badge on your website

Written by Philippa Corrick
Updated over a week ago

Set up your RapNet company profile

How to set up, edit or update your company profile, your account information, and Primary Account holder details

Written by Philippa Corrick
Updated over a week ago

Manage your RapNet preferences, privacy, and permission settings

Set up your diamond price markups, size group preferences, your trading terms and address and check privacy settings

Written by Philippa Corrick
Updated over a week ago

Personal RapNet profile

Set up your personal RapNet profile

How to set up, update or change your personal profile or email address

Written by Philippa Corrick
Updated over a week ago

RapNet Notifications

Manage all your RapNet notifications by email, web and mobile, troubleshoot when not receiving notifications

Written by Philippa Corrick
Updated over a week ago

Organize your team on RapNet

Manage your team's RapNet users

Add or remove users on your RapNet account, update user information and add a user's photo ID

Written by Philippa Corrick
Updated over a week ago

Manage your RapNet team's access, permissions, and notifications

How to allow or remove additional user permissions and manage your team's notifications

Written by Philippa Corrick
Updated over a week ago

Renew your membership

Renew your RapNet membership

How to renew your active or expired RapNet membership & payment options

Written by Philippa Corrick
Updated over a week ago

Renew your Rapaport Price List membership

Help renewing price list membership before expiry, renew an expired membership, payment options and support for trouble renewing online

Written by Philippa Corrick
Updated over a week ago

Set or change your RapNet password

How to set or change RapNet password

Written by Philippa Corrick
Updated over a week ago

RapNet access for employees, programmers, or developers

Information about giving RapNet access to employees or programmers and password sharing

Written by Philippa Corrick
Updated over a week ago

Protect yourself and trade safely on RapNet

Tips for avoiding email fraud, phishing scams and hackers

Written by Philippa Corrick
Updated over a week ago

Privacy Settings

Block trade with other members

How to block another member from seeing your diamonds or block another member's diamonds from appearing in your search results

Written by Jonny Katz
Updated over a week ago

Permission to display your RapNet inventory on other member's websites

How to allow other members display your RapNet listed diamonds and/ jewelry on their retail website

Written by Jonny Katz
Updated over a week ago

Troubleshooting

Why can't I log in to RapNet?

Blocked or trouble logging in to RapNet? Follow these steps to troubleshoot the issue.

Written by Philippa Corrick
Updated over a week ago

Not getting a password reset email!

Not receiving a password reset email

Written by Philippa Corrick
Updated over a week ago

How do I close this close chat window?

Close chat window

Written by Philippa Corrick
Updated over a week ago

Log in to EZ Calc failed. Please assist!

Written by Philippa Corrick
Updated over a week ago

Frequently Asked Questions

How many devices can log in to RapNet?

Login and RapNet usage, what to do if you are blocked from logging in to RapNet

Written by Philippa Corrick
Updated over a week ago

Which web browsers does RapNet support?

Written by Philippa Corrick
Updated over a week ago

Subscribe to the Daily Newsbrief and Tradewire

Written by Jonny Katz
Updated over a week ago

Can I remove the amount of diamonds I have listed from my company profile?

Written by Jonny Katz
Updated over a week ago

I am worried that someone is using my RapNet account, what should I do?

Written by Jonny Katz
Updated over a week ago

Can I login to the App if I am already logged on from my computer?

Written by Jonny Katz
Updated over a week ago

Do you have live chat on the mobile App?

Customer Support on the RapNet App

Written by Philippa Corrick
Updated over a week ago

White screen on RapNet login

Dealing with white screen when logging into RapNet and enabling cookies on your web browser

Written by Philippa Corrick
Updated over a week ago