White Screen on RapNet login

Dealing with whitescreen when logging into RapNet and enabling cookies on your web browser

Philippa Corrick avatar
Written by Philippa Corrick
Updated over a week ago

These are the steps to take for you to log in to RapNet without seeing a white screen (white screen)!

  1. Operating System: We recommend using the updated or latest version of the operating system for the best user experience.

  2. Browser: Make sure this is up-to-date. We support the last 4 versions.

  3. Enable Cookies

Compatible Operating Systems

Windows: If you are using Windows XP or Vista, please upgrade your operating system.
Mac/iOS: We support the last 4 versions.

Enable Cookies

RapNet uses cookies to provide you with everything you need in your account. If you do not have cookies enabled in your browser, you'll need to enable them.
If cookies are not enabled, you might experience login problems or issues with a white screen.

This article explains how to enable cookies in Internet Explorer, Mozilla Firefox, Safari, or Chrome.

Enable Cookies on Chrome

Steps are the same for both PC and MAC.

  1. Click on the Chrome menu button on the browser bar.

  2. Click "Settings."

  3. Scroll down and click "Advanced."

  4. In the Privacy and security section, click Content Settings.

  5. Click Cookies.

  6. Click the slider to "Allow sites to save and read cookie data (recommended)"

If you need further assistance checking your browser settings, go to "Help" on your web browser toolbar.

Enable Cookies on Internet Explorer

  1. Click Tools or the gear icon at the top of the browser window.

  2. Select Internet Options.

  3. Click the Privacy tab and then the Advanced button on that tab.

  4. Ensure that "Override automatic cookie handling" is checked.

  5. Set the First- and Third-party cookies to "Accept."

  6. Check "Always allow session cookies."

  7. Click OK.

  8. Exit Internet Explorer and restart your browser.

Enable Cookies on Mozilla Firefox

Read the Firefox instructions here.

  1. Click the menu button .

  2. Click Content Blocking.

  3. Click Privacy & Security.

  4. In the "Content Blocking" section, select Standard.

Enable Cookies on Safari

  1. Click Safari > Preferences.

  2. Click on the Privacy tab.

  3. In the "Cookies and website data" section, select "Always allow."

  4. Close the Preferences window.

RapNet provides links to non-RapNet sites and information about non-RapNet products or services as a courtesy only. These links and information are not an endorsement by RapNet of the linked sites or products or services. RapNet is not responsible for the content of any linked sites or the quality or safety of any non-RapNet products or services.

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