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Keeping your RapNet account secure and managing your profile
Frequently Asked Questions
White screen on RapNet login
White screen on RapNet login
Dealing with white screen when logging into RapNet and enabling cookies on your web browser
Philippa Corrick avatar
Written by Philippa Corrick
Updated over a week ago

These are the steps to take for you to log in to RapNet without seeing a white screen (whitescreen)!

  1. Operating System: We recommend using updated or latest version of operating system for best user experience.

  2. Browser: Make sure this is is up-to-date. We support the last 4 versions.

  3. Enable Cookies

Please jump to a section to read:

Compatible Operating Systems

Windows: If you are using Windows XP or Vista, please upgrade your operating system.
Mac/iOS: We support the last 4 versions.

Enable Cookies

RapNet uses cookies to provide you everything you need in your account. If you do not have cookies enabled in your browser, you'll need to enable them.
If cookies are not enabled, you might experience login problems or issues with a white screen.

This article explains how to enable cookies in Internet Explorer, Mozilla Firefox, Safari, or Chrome.

Enable Cookies on Chrome

Steps are the same for both PC and MAC.

  1. Click on the Chrome menu button on the browser bar.

  2. Click "Settings."

  3. Scroll down and click "Advanced."

  4. In the Privacy and security section, click Content Settings.

  5. Click Cookies.

  6. Click the slider to "Allow sites to save and read cookie data (recommended)"

If you need further assistance checking your browser settings, go to "Help" on your web browser toolbar.

Enable Cookies on Internet Explorer

  1. Click Tools or the gear icon at the top of the browser window.

  2. Select Internet Options.

  3. Click the Privacy tab and then the Advanced button on that tab.

  4. Ensure that "Override automatic cookie handling" is checked.

  5. Set the First- and Third-party cookies to "Accept."

  6. Check "Always allow session cookies."

  7. Click OK.

  8. Exit Internet Explorer and restart your browser.

Enable Cookies on Mozilla Firefox

Read the Firefox instructions here.

  1. Click the menu button .

  2. Click Content Blocking.

  3. Click Privacy & Security.

  4. In the "Content Blocking" section, select Standard.

Enable Cookies on Safari

  1. Click Safari > Preferences.

  2. Click on the Privacy tab.

  3. In the "Cookies and website data" section, select "Always allow."

  4. Close the Preferences window.

Any links we provide from non-RapNet sites or information about non-RapNet products or services are provided as a courtesy and should not be construed as an endorsement by RapNet.

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