This article explains how to set up multi-factor authentication for RapNet.
We offer 2 Authentication Methods: Authentication App or Mobile Phone.
We recommend that you use an Authentication App to set up your RapNet MFA.
Download Google Authenticator to your Phone
Note:
Only the Primary Account Holder can enable MFA on your RapNet Account.
You can ask RapNet to remember you for 30 days, eliminating the need for Multi-Factor Authentication (MFA) every time you log in.
This works if you don’t clean your cookies within that time.
Set Up Multi-Factor Authentication on your RapNet Account
To improve privacy and security for users, Primary Account holders can enable Multi-Factor Authentication on their accounts, including all their users.
Watch this video or follow the instructions below
Log in to RapNet
Select Authentication Method: This is a one-time setup. Choose between
Authentication App: Use an authentication app like Google Authenticator. Open the app on your phone and scan the QR code provided on the screen. This links your RapNet account to the app.
Phone: Type in your phone number, choose text or call, and click "Continue".
Temporary 6-digit Code: You will now receive a temporary 6-digit code to your authenticator app or phone. Return to RapNet and type in the code and click "Continue".
Continue & Save your Recovery Code: In case you lose your phone, you can use this one-time code to get back into RapNet instead of an SMS.
Secondary Authentication using Biometrics: If available on your device, you can also add biometrics (such as fingerprints or facial recognition) as a secondary authentication method.
Note: You must select either Google Authenticator or SMS as your primary MFA method before adding biometrics.
Completion: Your account is now protected with an additional layer of security. Log back into RapNet using MFA.
Set up MFA from your Smartphone
Since you're unable to scan the QR code when on your smartphone, please follow these instructions:
Download Google Authenticator to your Phone
RapNet App: Select Authenticator > Select Trouble Scanning > Copy code.
Open Google Authenticator: Tap on the "+" icon.
Add RapNet to your Google Authenticator
Choose to Enter a Setup Key
Account Name: type in RapNet
Your Key: Paste the copied code from RapNet
Add
Get Code: RapNet is now added to your Google Authenticator!
Copy the 6-digit temporary code provided by Google Authenticator for the RapNet account.
Return to the RapNet app and paste in the 6-digit code.
Recovery Code: Keep your recovery code safe. It helps you regain access to your RapNet account if you lose access to your primary authentication method.
Set up MFA from your mobile phone or a new device
If you have a smartphone or are signing into your RapNet account for the first time on a new computer, you'll be prompted to enter your password plus the temporary verification code sent to your smartphone.
Once signed in, you won’t be asked for a verification code on that device again unless you sign out completely, erase the device, or change your password for security reasons.