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Enabling & Setting up Multi-Factor Authentication
Enabling & Setting up Multi-Factor Authentication

How to enable and set up MFA on your RapNet account

Philippa Corrick avatar
Written by Philippa Corrick
Updated over a week ago

This article explains how to set up multi-factor authentication for RapNet.

We offer 2 Authentication Methods: Authentication App or Mobile Phone.

We recommend that you use an Authentication App to set up your RapNet MFA.

Download Google Authenticator to your Phone


  • Only the Primary Account Holder can enable MFA on your RapNet Account.

  • You can ask RapNet to remember you for 30 days, eliminating the need for Multi-Factor Authentication (MFA) every time you log in.

This works if you don’t clean your cookies within that time.

Set Up Multi-Factor Authentication on your RapNet Account

To improve privacy and security for users, Primary Account holders can enable Multi-Factor Authentication on their accounts, including all their users.

Watch this video or follow the instructions below

  1. Log in to RapNet

  2. Select Authentication Method: This is a one-time setup. Choose between

    1. Authentication App: Use an authentication app like Google Authenticator. Open the app on your phone and scan the QR code provided on the screen. This links your RapNet account to the app.

    2. Phone: Type in your phone number, choose text or call, and click "Continue".

  3. Temporary 6-digit Code: You will now receive a temporary 6-digit code to your authenticator app or phone. Return to RapNet and type in the code and click "Continue".

  4. Continue & Save your Recovery Code: In case you lose your phone, you can use this one-time code to get back into RapNet instead of an SMS.

  5. Secondary Authentication using Biometrics: If available on your device, you can also add biometrics (such as fingerprints or facial recognition) as a secondary authentication method.

    • Note: You must select either Google Authenticator or SMS as your primary MFA method before adding biometrics.

  6. Completion: Your account is now protected with an additional layer of security. Log back into RapNet using MFA.

Set up MFA from your smartphone

Since you're unable to scan the QR code when on your smartphone, please follow these instructions:

  1. RapNet App: Select Authenticator > Select Trouble Scanning > Copy code.

  2. Open Google Authenticator: Tap on the "+" icon.

  3. Add RapNet to your Google Authenticator

    1. Choose Enter a Setup Key

    2. Account Name: type in RapNet

    3. Your Key: Paste the copied code from RapNet

    4. Add

  4. Get Code: RapNet is now added to your Google Authenticator!

    1. Copy the 6-digit temporary code provided by Google Authenticator for the RapNet account.

    2. Return to the RapNet app and paste in the 6-digit code.

Set up MFA from your mobile phone or a new device

  • If you have a smartphone or are signing into your RapNet account for the first time on a new computer, you'll be prompted to enter your password plus the temporary verification code sent to your smartphone.

  • Once signed in, you won’t be asked for a verification code on that device again unless you sign out completely, erase the device, or change your password for security reasons.

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