Resetting Your RapNet Password
Watch this video or continue reading below to learn how to set or change your RapNet password
To reset your password:
Navigate to the RapNet login page.
Click on "Forgot Password?"
Enter the email address associated with your RapNet account and click "Send Email."
Check your email for a password reset link. Click on "Set my password."
The password reset email comes from Rapaport Customer Service: service@diamonds.net>
Enter and confirm your new password. Ensure it meets the following criteria:
Minimum of 8 characters
Includes at least three of the following:
Lowercase letters (a–z)
Uppercase letters (A–Z)
Numbers (0–9)
Special characters (e.g., @, #, $, %, &, *)
Note: Your username is typically your account number or a variation of it. If unsure, contact your RapNet Account Manager
Common Login Issues and Solutions
Incorrect Login Credentials
Username: Ensure you're entering your account number, not your email address.
Password: If forgotten, follow the password reset steps above.
Issues on the RapNet App
Ensure the app is updated to the latest version.
If the app crashes or redirects to the login page:
On Android devices:
Go to Settings > Apps > RapNet
Tap on Storage
Tap "Clear Cache"
Multiple Device Logins
Always log out properly from devices after use.
Ensure no other team members are using your credentials. Each user should have individual login details.
Browser Issues
Looping Login or 'Invalid State' Messages:
Clear your browser's cache and cookies.
For Safari users:
On Mac:
Click Safari > Empty Cache, then click Empty.
On Windows:
Click Edit > Empty Cache, then click Empty.
Not Receiving Password Reset or Verification Emails
If you're not receiving expected emails from RapNet:
Verify Email Address:
Ensure you're checking the correct email inbox associated with your RapNet account.
Check Spam/Junk Folders:
Sometimes, emails may be filtered into these folders.
If found, mark them as "Not Spam" to ensure future delivery to your inbox.
Whitelist RapNet Email Addresses:
Add the following email addresses to your contacts or safe sender list:
For password resets:
service@diamonds.netFor email change verifications:
subscriptions@rapaport.com
Consult Your IT Team:
Ask them to whitelist the following domains:
diamonds.netrapaport.comrapnet.com
Additionally, request them to allow emails from the following IP address ranges:
54.174.60.0/23143.244.80.0/2018.208.124.128/2554.174.53.128/30158.247.16.0/2054.174.59.0/2454.174.63.0/243.93.157.0/2454.174.52.0/24139.180.17.0/2454.174.57.0/2454.174.63.212158.247.25.99
Engage with RapNet Emails:
Regularly open and interact with emails from RapNet to train your email client to recognize them as legitimate.