RapNet

RapNet supports the latest 4 versions of the most commonly used browsers:

- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Opera
- Safari

Top Tip: For the best experience and security, always keep your browser up to date. 👉 Use <a href="https://updatemybrowser.org/" rel="nofollow noopener noreferrer" target="_blank">updatemybrowser.org</a> to check and update your browser version.

Seeing a white screen when logging into RapNet? Here's how to fix it:

Use a Supported Browser: Make sure you're using one of the supported browsers (see above).

Update Your Operating System: Ensure you're using the latest version of your OS for better performance.

Enable Cookies: RapNet uses cookies to load your account and display data properly. Follow the steps for your browser:

1. Google Chrome:
 1. Click the Chrome menu in the upper right corner, then go to Settings.
 2. Scroll down and click Advanced.
 3. Under Privacy and security, select Content Settings.
 4. Click Cookies and toggle the switch to Allow sites to save and read cookie data.

1. Internet Explorer:
 1. Click the Tools icon (gear icon) in the upper right, then select Internet Options.
 2. Go to the Privacy tab and click Advanced.
 3. Make sure "Override automatic cookie handling" is checked, and set both First-party and Third-party cookies to Accept.
 4. Click OK and restart your browser.
2. Safari:
 1. Open Safari and go to Preferences.
 2. Click the Privacy tab.
 3. Under Cookies and website data, choose Always allow
3. Mozilla Firefox:
 1. Open the menu in the top right and go to Settings &gt; Privacy &amp; Security.
 2. Under Enhanced Tracking Protection, select Standard

1. Use a Supported Browser: Make sure you're using one of the supported browsers (see above).
2. Update Your Operating System: Ensure you're using the latest version of your OS for better performance.
3. Enable Cookies: RapNet uses cookies to load your account and display data properly. Follow the steps for your browser:
 1. Google Chrome:
 1. Click the Chrome menu in the upper right corner, then go to Settings.
 2. Scroll down and click Advanced.
 3. Under Privacy and security, select Content Settings.
 4. Click Cookies and toggle the switch to Allow sites to save and read cookie data.
 
 1. Internet Explorer:
 1. Click the Tools icon (gear icon) in the upper right, then select Internet Options.
 2. Go to the Privacy tab and click Advanced.
 3. Make sure "Override automatic cookie handling" is checked, and set both First-party and Third-party cookies to Accept.
 4. Click OK and restart your browser.
 2. Safari:
 1. Open Safari and go to Preferences.
 2. Click the Privacy tab.
 3. Under Cookies and website data, choose Always allow
 3. Mozilla Firefox:
 1. Open the menu in the top right and go to Settings &gt; Privacy &amp; Security.
 2. Under Enhanced Tracking Protection, select Standard

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Concerned Someone Else is Using Your Account?

If you suspect unauthorized activity on your RapNet account:

Change your password immediately → <a href="https://help.rapnet.com/en/articles/2982555-how-do-i-change-my-rapnet-password">Reset your password</a>

Enable Multi-Factor Authentication (MFA) for added security → <a href="https://help.rapnet.com/en/articles/4362867-enabling-setting-up-multi-factor-authentication">Set up MFA</a>

Contact our support team through the <a href="https://help.rapnet.com/">Help Center</a>

1. Change your password immediately → <a href="https://help.rapnet.com/en/articles/2982555-how-do-i-change-my-rapnet-password">Reset your password</a>
2. Enable Multi-Factor Authentication (MFA) for added security → <a href="https://help.rapnet.com/en/articles/4362867-enabling-setting-up-multi-factor-authentication">Set up MFA</a>
3. Contact our support team through the <a href="https://help.rapnet.com/">Help Center</a>

Can I log in on both mobile and desktop? Yes! Your settings sync across devices, allowing smooth transitions between app and computer.

Is live chat available on mobile? Yes! <a href="https://www.loom.com/embed/67bea141fe144177b88e2d736dc109c4" rel="nofollow noopener noreferrer" target="_blank">Watch this video</a> to learn how to contact us from the Mobile App

Settings are synced between the app and the desktop, allowing seamless transitions between your smartphone and the office.

Account Access & Security on RapNet

Supported Browsers for RapNet

White Screen When Logging In?

Concerned Someone Else is Using Your Account?

App Access & Live Chat