Supported Browsers for RapNet
RapNet supports the latest 4 versions of the most commonly used browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Safari
Top Tip: Keep your browser up to date for the best performance and security.
Use updatemybrowser.org to check your version.
Trouble Logging in (White Screen)
If you see a white screen when logging in:
Use a Supported Browser: Make sure you are using one of the browsers listed above.
Update Your Operating System: Ensure your OS is up to date.
Enable Cookies: RapNet requires cookies to load your account and display data correctly.
Google Chrome
Go to Settings
Navigate to Privacy and security → Content settings
Enable cookies
Internet Explorer
Go to Internet Options → Privacy → Advanced
Enable first-party and third-party cookies
Safari
Go to Preferences → Privacy
Allow cookies and website data
Mozilla Firefox
Go to Settings → Privacy & Security
Set Enhanced Tracking Protection to Standard
Concerned About Account Access?
If you suspect someone else may be using your account:
Change your password immediately → Reset your password
Enable Multi-Factor Authentication (MFA) → Set up MFA
Contact support through the Help Center
Login credentials are personal and must not be shared. Each user must have their own login.
Accessing RapNet
RapNet is available on desktop and through the mobile app.
Login credentials are issued to the registered member and are strictly limited to that individual. Passwords must not be shared with any third party.
Each person using RapNet must have their own login. If multiple users require access, additional users must be added to the account. Additional charges may apply.
Use of one login by multiple people, or in a way that violates RapNet’s security policy, may result in restricted access or account blocking.
Live Chat
Live chat is available in the mobile app.
Watch this video to learn how to contact support from the app.