Your RapNet login gives you access to your account based on your registered membership.
If you are unable to log in or are experiencing access issues, first check:
Your username and password are correct
Your account is active
You are logging in through the correct platform
If access issues persist, it may be related to account security controls.
Login credentials are personal and must not be shared. If our systems detect usage that does not align with this policy, access may be restricted.
If you believe your access has been restricted in error, contact support for review.
For details on login rules and permitted usage, refer to the Login Access and Password Policy.
Resetting Your RapNet Password
Watch this video or continue reading below to learn how to set or change your RapNet password
To reset your password:
Navigate to the RapNet login page.
Click on "Forgot Password?"
Enter the email address associated with your RapNet account and click "Send Email."
Check your email for a password reset link. Click on "Set my password."
The password reset email comes from Rapaport Customer Service: service@diamonds.net>
Enter and confirm your new password. Ensure it meets the following criteria:
Minimum of 8 characters
Includes at least three of the following:
Lowercase letters (a–z)
Uppercase letters (A–Z)
Numbers (0–9)
Special characters (e.g., @, #, $, %, &, *)
Note: Your username is typically your account number or a variation of it. If unsure, contact your RapNet Account Manager
Common Login Issues and Solutions
Incorrect Login Credentials
Username: Ensure you're entering your account number, not your email address.
Password: If forgotten, follow the password reset steps above.
Issues with the RapNet App
Ensure the app is updated to the latest version.
If the app crashes or redirects to the login page:
On Android devices:
Go to Settings > Apps > RapNet
Tap on Storage
Tap "Clear Cache"
Login usage and security
Login credentials are personal and must not be shared. Each user must have their own login.
If multiple people need access, additional users must be added to the account.
Browser Issues
Looping Login or 'Invalid State' Messages:
Clear your browser's cache and cookies.
For Safari users:
On Mac:
Click Safari > Empty Cache, then click Empty.
On Windows:
Click Edit > Empty Cache, then click Empty.
Forgot your Account Username/RapNet ID?
If you’ve forgotten your account username, there are two quick ways to find it.
Check a recent Rapaport invoice: Your username appears on your invoice, alongside your account details.
Log in and view your Company Profile. If you’re already signed in:
Go to Your Account
Open Company Profile
Your username is listed there
If you can’t access either, it’s usually quicker to check the invoice first.
Not Receiving Password Reset or Verification Emails
If you're not receiving expected emails from RapNet:
Verify Email Address:
Ensure you're checking the correct email inbox associated with your RapNet account.
Check Spam/Junk Folders:
Sometimes, emails may be filtered into these folders.
If found, mark them as "Not Spam" to ensure future delivery to your inbox.
Whitelist RapNet Email Addresses:
Add the following email addresses to your contacts or safe sender list:
For password resets:
service@diamonds.netFor email change verifications:
subscriptions@rapaport.com
Consult Your IT Team:
Ask them to whitelist the following domains:
diamonds.netrapaport.comrapnet.com
Additionally, request them to allow emails from the following IP address ranges:
54.174.60.0/23143.244.80.0/2018.208.124.128/2554.174.53.128/30158.247.16.0/2054.174.59.0/2454.174.63.0/243.93.157.0/2454.174.52.0/24139.180.17.0/2454.174.57.0/2454.174.63.212158.247.25.99
Engage with RapNet Emails:
Regularly open and interact with emails from RapNet to train your email client to recognize them as legitimate.