RapNet Login and Email Troubleshooting
If you’re unable to log in or are not receiving expected emails (such as password resets or verification emails), the cause is usually one of three things: incorrect login details, account restrictions, or email filtering.
Work through the sections below.
Login Access Issues
Start with the basics:
Check that your username and password are correct
(Your username is typically your account number, not your email)Confirm your account is active
Make sure you’re logging in through the correct platform
If access issues persist, this may be related to account security controls.
Login credentials are personal and must not be shared. If usage does not align with this policy, access may be restricted.
For details on login rules and permitted usage, refer to the Login Access and Password Policy.
If you believe your access has been restricted in error, contact support for review.
Resetting Your Password
Watch this video or continue reading below to learn how to set or change your RapNet password:
Go to the RapNet login page.
Click “Forgot Password?”
Enter your registered email address and click “Send Email.”
Open the email from service@diamonds.net
Click “Set my password” and create a new password
Password Requirements
Minimum 8 characters
Must include at least three of the following:
Lowercase letters (a–z)
Uppercase letters (A–Z)
Numbers (0–9)
Special characters (e.g. @, #, $, %, &, *)
If you don’t receive the email, see the email troubleshooting section below.
Common Login Problems
Incorrect credentials
Make sure you’re using your account number as your username
Reset your password if needed
App issues
Update the RapNet app to the latest version
On Android: Settings → Apps → RapNet → Storage → Clear Cache
Browser issues (looping login or “invalid state”)
Clear cache and cookies
Forgot Your Username?
Check a recent Rapaport invoice (your username appears there)
Or log in and go to: Your Account → Company Profile
Not Receiving Password Reset or Verification Emails
This is almost always an email filtering issue.
Step 1: Check the basics
Confirm you’re using the correct email address linked to your account
Check spam/junk folders
Move any Rapaport emails to your inbox and mark them as “Not Spam.”
Step 2: Check for blocking or quarantine
If no email is found, it may be blocked before it reaches your inbox.
Ask your IT team or email provider to:
Check if emails are being quarantined or blocked
Whitelist the following domains:
diamonds.net
rapaport.com
rapnet.com
Add these sender addresses to your safe list:
Password reset: service@diamonds.net
Email verification: subscriptions@rapaport.com
Step 3: Allow Rapaport email traffic
Your IT team may also need to allow/whitelist emails from the domains: @diamonds.net, @rapaport.com
Step 4: Improve email delivery over time
Email systems learn from behaviour:
Open and interact with Rapaport emails
Add Rapaport addresses to your contacts
This helps prevent future emails from being filtered.
Still Having Issues?
If you’re still unable to log in or receive emails, contact support so your account and email delivery can be checked directly.