The RapNet Member Directory and Member Ratings are essential tools for building long-term, trusted business relationships within the RapNet community. These features provide transparency, support effective communication, and help users assess potential partners before engaging in trade.
How to Use the Member Directory
Basic Search: Access the Member Directory from the main menu and search by company name, account number, city, or country.
Advanced Search: Filter results by the number of diamonds listed, RapNet ID, or only rated members for more specific queries.
Member Profile
Each member’s profile page includes the following:
Company Contact Information: Business name, address, phone number, and website.
Trading Terms: Detailed terms and conditions for how they do business.
Inventory: The number of diamonds and/or jewelry listed (this is visible on the Dealer and Primary Supplier pages).
Ratings & Feedback: Reviews and feedback from other members based on previous transactions.
Contact/Rate/Endorse: Use the "Contact" button to initiate a group chat with all members of that company, or click on the chat icon next to individual users to start a one-on-one conversation.
Member Directory Special Features:
Contacting Members: Use the "Contact" button to start a group chat with all members of that company or click on the chat icon next to individual users to start a one-on-one conversation.
Maximize Your Company Profile: Display your company logo, provide comprehensive contact information, include a description of your business specialties, and outline your trading terms to make a stronger first impression.
Understanding RapNet Member Ratings
Member ratings are an integral part of the RapNet trading experience. After each transaction, members can rate and leave feedback for one another. These ratings reflect the quality of your interactions and help foster a safe, responsible trading environment.
How Member Ratings Work:
Feedback and Endorsements: After a trade, you can rate the other member based on your experience. The rating system encourages open communication, as feedback helps build trust and improve trading.
Requesting Ratings: You can request ratings from members you've interacted with. To request a rating or feedback, visit your profile, click "Ask for Endorsement," and send a request to the company name or RapNet ID.
How to Rate a Member:
Search for a member in the Directory and view their profile.
Click on +Feedback or +Endorsement to leave your review.
Provide a detailed comment in the mandatory field and click Submit Rating.
Managing Negative Ratings:
Resolution: If issues arise, members are encouraged to resolve them before posting negative or neutral ratings.
Negative Rating Procedure: If a negative rating is posted, the other party is notified and given 48 hours to respond before the rating is publicly displayed on RapNet.
Tips for Success
For Buyers and Sellers: Always take the time to review ratings and member profiles in the Directory to ensure you're making informed decisions.
For New Members: Build a strong profile with accurate company details and encourage positive feedback from trusted business partners to enhance your reputation.
By using the Member Directory and Ratings system effectively, you can establish and maintain high-quality, transparent business relationships, ensuring success in your trading endeavors.