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Image files are not auto-connecting to diamonds
Image files are not auto-connecting to diamonds

Troubleshoot why image files don't connect to diamonds

Philippa Corrick avatar
Written by Philippa Corrick
Updated over a week ago

RapNet automatically connects a diamond image file in your Media Library to your diamond if the image filename matches your stock or certificate number.

Example: Diamond Stock number is BR1000, the image file name is BR100.jpg

Images do not auto-connect when the filename does not match the diamonds' stock or certificate numbers or for additional images matching a single diamond.

In this case, we advise you to type the image filenames into the Diamond Image column of your inventory file before uploading.

  • Suffix each filename with image's format eg: .jpg/.png

  • Use semi-colons to separate each image filename

Read this article for full guidance.

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