When uploading diamonds, RapNet provides your upload history so you can see how many diamonds were uploaded successfully, which ones failed to upload, and the reason why.

  • Upload History when uploading on RapNet: View here

  • Upload history when uploading via RapNet XL: An Upload Progress pop-up shows the status of the upload and highlights any diamonds that failed to upload.

These are the most common issues members have when uploading diamonds, and the solution for fixing the problem!

Click to jump to the section you need:

An entire field/column of data is missing

For example, all your stock numbers or measurements are missing on RapNet.

This usually happens when the missing column's field name is incorrect.

Refer here to correct.

'Authentication Failed' message when uploading with RapNet XL

This is usually due to the wrong username and or password being entered.

Diamonds Exceeding Quota

If you are on the RapNet Dealer plan, you can upload up to $7 million in value at any one time.

If the value of your uploaded diamonds surpasses your allowance, we will suppress some diamonds to cap the total listed value to $7 million.

When this happens, RapNet caps your listings to the allowed quota and you'll see this message when going to Manage My Diamonds.

To continue listing your full diamond inventory, we advise you to talk to your account manager about upgrading your plan to the next level.

Click here to contact us.

Fancy Colored diamonds not uploading or showing correctly

Make sure that fancy colors are listed in a separate column to your D-Z colored diamonds and that you’ve priced them $/ct and not in the RapNet Discount column.

Click here to learn how to format your fancy colored diamonds ready for upload.

Diamonds do not show as Guaranteed Available

When uploading diamonds as Guaranteed Available, you must also fill in either Country, City, or State, otherwise the Guaranteed Available status will not show.

This is because Guaranteed Available means the seller has immediate access to the diamond.

A grading lab report is missing on RapNet

For your diamond to be displayed as a graded diamond, you must also provide the certificate number.

If the certificate number is not provided the Lab type will be removed automatically and the diamond will appear as uncertified

Old grading report showing on RapNet

  • We will automatically pull most GIA, IGI, and HRD reports and display them on RapNet for you if you list the Lab and certificate number when uploading your diamonds. Sometimes this can take up to 48 hours after you upload.

  • If you have received an updated/new report for your diamond and the incorrect (old) report is still attached to your diamond, you can either scan and upload the new report or call your local RapNet representative and ask to refresh the one currently listed on RapNet.

    • A “refresh” means RapNet will download the latest file from GIA and attach that to your diamond listing.

    • It can take up to 48 hours for the refresh to complete and the latest scan to be attached.

The number of diamonds in my file does not match the number of diamonds listed on RapNet

  1. Have you listed duplicate diamonds? Our system rejects diamonds that are duplicated within one account. One of the ways we look for duplicates is Lab and Report Numbers. If we find duplicate diamonds in an account, we accept the upload but delete the duplicates later.

  2. RapNet Jeweler plan allows users to upload a maximum of 50 diamonds and RapNet Dealer, a total value of $7m. If you have gone over your quota, we will only display your allowed quota on a public search.

My diamond is not displaying as RapSpec A1

To get a RapSpec A1, you need to meet these conditions:

  1. Your upload file must include a column heading be "Seller Spec", and the value is "A1". If you are uploading a single diamond, enter A1 in the 'Seller Spec' Field Name. (https://technet.rapaport.com/Info/LotUpload/FieldsAndValues.aspx#SellerSpec)

  2. Your diamond must have RapSpec A1 parameters.

    • Be sure to read through each and every RapSpec A1 requirement (Click here to view) and compare carefully with your diamond.

    • GIA comments such as graining will eliminate your diamond from an A1 category.

Best Practices

  1. Always refer to our Fields and Values on TechNet for thorough guidance and also check that all columns are correctly formatted.

  2. Read Rules for the Road when listing diamonds on RapNet

  3. Check your Diamond Upload History

    • Click https://trade.rapnet.com/#/UploadHistory to view your upload history.

    • Click on the icons to either repeat a stock upload, download a .csv that was previously uploaded, view valid or invalid lots.

Valid Lots

Valid lots are the lots that were accepted on RapNet. Some values may have been translated to uniform values. If values are discarded, there will be warnings in the results file.

Invalid Lots
Click on the Exclamation mark to view Invalid lots that were rejected. They will not appear on RapNet. A reason for this will be displayed once you have downloaded your invalid diamond file.

Sometimes you may get a warning in your upload results for none crucial issues, such as values that will be discarded. You should try to fix these issues.

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