These are the most common issues members have when uploading diamonds, and the solution for fixing the problem!
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An entire field/column of data is missing
For example: all your stock numbers or measurements are missing on RapNet.
This usually happens when the missing column's field name is incorrect.
Refer here to correct.
'Authentication Failed' message when uploading with RapNet XL
This is usually due to the wrong username and or password being entered.
Diamonds Exceeding Quota
Some of your diamonds might be completely suppressed on RapNet if you've uploaded more than your plan allowance.
For RapNet Jewelers this is 50 diamonds and for RapNet Dealers this is $7 million total value.
When this happens, RapNet caps your listings to the allowed quota and you'll see this message when going to Manage My Diamonds.
To continue listing your full diamond inventory, we advise you talking to your account manger about upgrading your plan to the next level.
Click here to contact us.
Fancy Colored diamonds not uploading or showing correctly
Make sure that fancy colors are listed in a separate column to your D-Z colored diamonds and that you’ve priced them $/ct and not in the RapNet Discount column.
Click here to learn how to format your fancy colored diamonds ready for upload.
Diamonds do not show as Guaranteed Available
When uploading diamonds as Guaranteed Available, you must also fill in either Country, City or State, otherwise the Guaranteed Available status will not show.
This is because Guaranteed Available means the seller has immediate access to the diamond.
Grading lab report is missing on RapNet
For your diamond to be displayed as a graded diamond, you must also provide the certificate number.
If the certificate number is not provided the Lab type will be removed automatically and the diamond will appear as uncertified
Old grading report showing on RapNet
We will automatically pull most GIA, IGI and HRD reports and display them on RapNet for you if you list the Lab and certificate number when uploading your diamonds. Sometimes this can take up to 48 hours after you upload.
If you have received an updated/new report for your diamond and the incorrect (old) report is still attached to your diamond, you can either scan and upload the new report or call your local RapNet representative and ask to refresh the one currently listed on RapNet.
A “refresh” means RapNet will download the latest file from GIA and attach that to your diamond listing.
It can take up to 48 hours for the refresh to complete and the latest scan to be attached.
The number of diamonds in my file does not match the number of diamonds listed on RapNet
Have you listed duplicate diamonds? Our system rejects diamonds that are duplicates within one account. One of the ways we look for duplicates, is Lab and Report Number. If we find duplicate diamonds in an account, we accept the upload but delete the duplicates later.
RapNet Jeweler plan allows users to upload a maximum of 50 diamonds and RapNet Dealer, a total value of $7m. If you have gone over your quota, we will only display your allowed quota on a public search.
My diamond is not displaying as RapSpec A1
To get a RapSpec A1 , you need to meet these conditions:
Your upload file must include column heading be "Seller Spec", and the value be "A1". If you are uploading a single diamond, enter A1 in the 'Seller Spec' Field Name. (https://technet.rapaport.com/Info/LotUpload/FieldsAndValues.aspx#SellerSpec)
Your diamond must have RapSpec A1 parameters.
Be sure to read through each and every RapSpec A1 requirement (Click here to view) and compare carefully with your diamond.
GIA comments such as graining will eliminate your diamond from an A1 category.
Always refer to our Fields and Values on TechNet for thorough guidance and also check that all columns are correctly formatted.
Check your Diamond Upload History
Click https://trade.rapnet.com/#/UploadHistory to view your upload history.
Click on the icons to either repeat a stock upload, download a .csv that was previously uploaded, view valid or invalid lots.
Valid lots are the lots that were accepted on RapNet. Some values may have been translated to uniform values. If values are discarded, there will be warnings in the results file.
Click on the Exclamation mark to view Invalid lots that were rejected. They will not appear on RapNet. A reason for this will be displayed once you have downloaded your invalid diamond file.
Sometimes you may get a warning in your upload results for none crucial issues, such as values that will be discarded. You should try to fix these issues.