RapNet Chat is designed to make communication with other members easier, faster, and more efficient. Whether you're negotiating trades, responding to a buy request, or simply building business relationships, RapNet Chat allows you to connect directly with members, share items, and streamline your trading process.
Key Features of RapNet Chat
RapNet Chat provides a seamless experience across both the web and app platforms, with features that ensure smooth communication and better collaboration.
Group Chats: Start or join group chats with up to 10 participants. Manage group settings such as renaming or closing the chat, and check message read receipts.
Real-time Notifications: Get notified instantly when a new chat arrives. Preview your latest 5 chats from the top menu bar (web only) and respond without leaving the page.
Translate Messages: Translate messages into your preferred language, including options like Hindi, Chinese, French, German, and more. Feature available on both the web and app.
Send & Receive Media: Share diamonds, jewelry items, and attachments up to 25 MB. All shared media is organized in a separate section within the chat.
Archive Chats: Archive old chats and retrieve them as needed. Chats automatically unarchive if you or another participant sends a new message.
Note: Chats are stored for 6 months and are removed after 6 months of inactivity. You cannot delete messages once sent.
Finding & Starting Chats
On the web
Start a One-on-One Chat: Navigate to a member’s profile or search for them in the Member Directory. Click the chat icon to open a one-on-one conversation.
Group Chats: Start a group chat by adding up to 10 participants. As the group admin, you can rename or close the chat
Related Videos
On the App:
One-on-One or Group Chats: Chat on the go with the same functionality available on the web version. Start a group chat or message members directly from your mobile.
Chat in Buy Requests: If you’re responding to a Buy Request, you can start a chat directly related to the request. This keeps your communication organized and specific to the trade.
Managing Chats
Preview & Instantly Reply: You’ll receive notifications when a new chat arrives. The chat icon will display a counter to show unread messages. Click on the icon to preview and reply without leaving your current page.
Message Status: You’ll know if someone has read your message. A grey check mark means the message has been sent, while two green check marks indicate that the message has been read by all participants.
Renaming & Closing Group Chats: Group admins can rename the group chat and add or remove participants. To close a group, click the option within the chat settings. Watch this video to learn how to rename a group.
Archiving Chats: To keep your chat list tidy, archive conversations by clicking Actions > Archive Chat. Archived chats will unarchive automatically once a new message is sent by you or another participant.
Videos to Watch:
Sharing Items via Chat
When you share an item with another member through RapNet Chat, the item will appear within the chat conversation. You can easily access the item page by clicking on the item link.
What You’ll Find on the Item Page:
Diamond or Jewelry Details: Includes basic diamond information, images (if available), and a link to the grading report.
Supplier Information: Access the supplier’s contact details and location by clicking on their name to view their profile.
Action Buttons:
Contact Seller: Initiate a trade through the Trade Center.
Share: Share the item with other RapNet members or externally with your customers, via email or social media like Facebook.
Sharing RapNet Listings in Chat
Each item includes a Lot #, which can be copied and shared, and allows you to add notes that carry over into the item’s search results table. Read more about this here.
Final Notes
Sync Across Devices: RapNet Chat is synced across both the web and the app, so you can seamlessly switch between devices.
Privacy: You cannot delete messages after they’ve been sent, but you can control when to leave a group chat, which will notify other participants.
By using RapNet Chat, you can simplify communication, streamline trades, and maintain strong, efficient relationships with your business partners.