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Report an incorrect listing on the Web or App
Report an incorrect listing on the Web or App

How to report an incorrect listing on the Web or App

Philippa Corrick avatar
Written by Philippa Corrick
Updated over 2 months ago

If you notice a diamond listing is displaying incorrect information, you can flag it to notify us of the error via the App or the Web.

Once the problem has been submitted, our support team will investigate the issue and work with the supplier to correct the listing.

Report an incorrect listing via the Web

  1. From the Image Diamond Page click on the three dots on the right hand side

  2. From the dropdown menu select Report Incorrect Listings

  3. Fill out the form explaining why the diamond is incorrectly listed and click Send

Report an incorrect listing via the App

  1. From the Image Diamond Page, click on the three dots on the top right hand side

  2. Select Report Incorrect listing > fill out the form explaining why the diamond is incorrectly listed and click Send

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