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Enabling & Setting up Multi-Factor Authentication
Enabling & Setting up Multi-Factor Authentication

How to enable and set up MFA on your RapNet account

Philippa Corrick avatar
Written by Philippa Corrick
Updated over a week ago

This article explains how to set up multi-factor authentication for RapNet and what happens if you are signing into RapNet for the first time or have a new device.

Click here to read why Multi-Factor Authentication is good for you!


Set Up Multi-Factor Authentication on your RapNet Account

To improve privacy and security for users, Primary Account holders can enable Multi-Factor Authentication on their accounts, including all their users.

Watch this video or follow the instructions below

  1. Login: Go to "My Account & Settings > Privacy & Security

    1. Click Enable: This activates MFA for you and all users on your account. Note: This action is irreversible

    2. Log Out

  2. Log back in

  3. Select Authentication Method: This is a one-time setup. Choose between

    1. Authentication App: Use an authentication app like Google Authenticator. Open the app on your phone and scan the QR code provided on the screen.

    2. Mobile Phone: Enroll your phone number, choose text or call, and click "Send Code"

  4. Get Code: For Google Authenticator, scan the QR code provided. For calls or SMS, enter the code we send to your phone.

  5. Secondary Authentication using Biometrics: While setting up MFA, you may also have the option to add biometrics (such as fingerprints or facial recognition) as a secondary authentication method. If available, you can enable these additional options for added security.

    • Note: You must select either Google Authenticator or SMS as your primary MFA method before adding biometrics.

  6. Continue & Save your Recovery Code: In case you lose your phone, you can use this one-time code to get back into RapNet instead of an SMS.

  7. Completion: Your account is now protected with an additional layer of security. Log back into RapNet using MFA.

Note: Each time you log in to RapNet, you will receive a 6-digit SMS code.

You can ask RapNet to remember you for 30 days. This works so long as you don’t clean your cookies within that time.


Set up MFA on your mobile phone or a new device

  • If you have a smartphone or are signing into your RapNet account for the first time on a new computer, you'll be prompted to enter your password plus the temporary verification code that's been sent to your smartphone or email.

  • Once signed in, you won’t be asked for a verification code on that device again unless you sign out completely, erase the device, or change your password for security reasons.

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