Enabling and setting up multi-factor authentication
How to enable and set up multi-factor authentication on your RapNet account
Philippa Corrick avatar
Written by Philippa Corrick
Updated over a week ago

This article explains how to set up multi-factor authentication for RapNet and what happens if you are signing into RapNet for the first time or have a new device.

Enable and Set up Multi-Factor Authentication on your Account

To improve privacy and security for users, Primary Account holders can enable Multi-Factor Authentication on their accounts, including all their users.

Click here to read why Multi-Factor Authentication is good for you!

To set up multi-factor authentication, either watch this video or follow the instructions below:

  1. Go to "My Account & Settings > Privacy & Security

  2. Click on the Enable button > MFA will be enabled and replaced with a notice that all members in the account have MFA enabled Note: This action is irreversible

  3. Log out of RapNet and go to the RapNet login page: Login & Continue

  4. Secure your Account via SMS or phone call - this is a one-time setup

    1. Enroll your phone number: You can choose to receive a 6-digit code by SMS or phone call to your phone

    2. Enter the code into RapNet to verify the SMS: Continue

    3. Save your Recovery Code: In case you lose your phone, you can use this one-time code to get back into RapNet instead of an SMS.

    4. Log in to RapNet

NOTE: The first time set up of MFA always sends a code to your phone. Once you have set it up, the next time you log in to RapNet, you have the option to receive codes to your email instead of your phone. Watch the tutorial video from 2 minutes to learn how.


Each time you log in to RapNet, you will receive a 6-digit SMS code.

You can ask RapNet to remember you for 30 days. This works so long as you don’t clean your cookies within that time.

Signing in for the first time or on a new phone or device?

  • If you have a smartphone or are signing into your RapNet account for the first time on a new computer, you'll be prompted to enter your password plus the temporary verification code that's been sent to your smartphone or email.

  • Once signed in, you won’t be asked for a verification code on that device again unless you sign out completely, erased the device, or need to change your password for security reasons.

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