Diamond & Jewelry Inquiries Overview
To ensure you’re ready to engage with customers, it’s crucial to have a contact form in place. This form allows customers to reach out when they’re interested in a diamond or jewelry item. Here's how you can manage inquiries:
For API Users: If you are customizing your retail site using the RapNet API, talk to your web developer about integrating a contact form into your diamond item page.
For Widget Users: You can easily add a contact form to your widget to capture inquiries.
Read this article to learn how to add a Contact Form to your widget.
Watch this video to understand the sales flow.
Inquiry Process
Customer Search & Selection: Customers search for a diamond or jewelry item and click to view it.
Make an Inquiry: Once interested, the customer clicks to inquire and fills out a contact form.
RapNet Notifications: Once the customer submits the inquiry, RapNet notifies you and sends an order confirmation to the customer. The customer also gets a confirmation.
Manage the Inquiry: Access and manage the inquiry via the Instant Inventory Inquiries page - read below
Instant Inventory Inquiries Management
Notifications: For diamond inquiries, RapNet will send you both a notification and an email. Jewelry inquiries trigger only a RapNet notification.
Manage Inquiries: Navigate to the Instant Inventory Inquiries page from your dashboard. There, you can view and manage customer inquiries.
Note:
Jewelry inquiries: RapNet notification only
Diamond inquiries: RapNet sends you an email, plus a RapNet notification
How to Manage Inquiries
The Instant Inventory Inquiries page is divided into four key components:
Lead Source & Status: View the customer’s details, the item they’re interested in, and the status of their inquiry.
Customer Details: Add the customer to My Contacts to save their information for future reference.
Item Details & Pricing: Click Open Item Page to view more details about the item of interest.
Seller Details: Click Send Seller a Message to begin a conversation and initiate a transaction in the Trade Center.
By using these features, you can efficiently track and follow up on customer inquiries, ensuring a smooth process for both you and the customer.