There are a few reasons why the RapNet XL Add-on is not downloading.
RapNet XL add-on is not included in RapNet Light plan.
Minimal System Requirements for RapNet XL are:
Microsoft Excel 2010 and higher and Windows 8 and higher
Apple Mac and Open Office are not supported
RapNet XL add-on does not work on free or student versions of XL
If you've managed to download RapNet XL but it won't install, you might need to run the add-in as Administrator.
Download RapNet XL but do not run the add-on
Go to your downloads, locate RapNet XL > Right Click
Select Run as administrator > RapNet XL will run and install
If an Administrator pop up appears, contact your internal Admin for them to give you permission to download RapNet XL