This guide covers how to search effectively, why certain parameters are grayed out, and how to report incorrect listings.
Unable to find a diamond on RapNet
If your search doesn’t return the diamond you need, try posting a Buy Request. This alerts sellers on RapNet that you’re actively looking for a specific diamond.
👉Click here to learn more about Buy Requests.
Cut Parameter Grayed Out
When searching for fancy-shaped diamonds, the Final Cut parameter is disabled because grading labs typically do not provide cut grades for fancy shapes, only for round diamonds.
Report an incorrect listing on the Web or App
If you see incorrect details on a diamond listing, you can report it directly from the diamond page on both the web and mobile app. Our support team will review and follow up with the supplier.
On the Web:
Expand the diamond to the diamond’s page
Click the three dots (top right)
Select Report Incorrect Listing
Fill out the form and click Send
On the App:
Open the diamond’s page
Tap the three dots (top right)
Select Report Incorrect Listing
Fill out the form and tap Send
