Managing your RapNet team's users efficiently ensures that your employees have the appropriate access to RapNet's features. As the Primary Account holder, you have the permission to add, deactivate, and update user information, as well as manage user permissions.
RapNet members are offered additional user accounts (for $170) to partners or employees within the company.
We require proof of the additional user's employment, before being able to process any additional user - see more on this below.
Only Primary Account holders can add, activate, deactivate, or remove users.
Video Tutorial: How to Set Up and Manage Users on your RapNet Account
Adding a New User
Log in to your RapNet Account and navigate to RapNet Users: Ensure you’re logged in with your primary account credentials. Only the primary account holder can manage users.
+ New User: Click the Add New User button. You’ll need to enter the new user’s details, including name, email address, and job title.
Assign Role and Permissions
Required Documentation: For compliance, additional users are required to submit government-issued IDs and proof of employment.
Save
Approval Timeline: New users may take up to 1-2 business days for approval, depending on the required verification documents.
Updating User Information
If you need to update a user's information, go to the RapNet Users section and click on their Profile icon to edit details. You can modify their job title or phone number.
Important: Name changes for existing users are not permitted. If a user’s name has changed, please create a new user account. Once the new account is approved, we can remove the old user from your account.
Deactivating & Reactivating a User
Log in to Your RapNet Account and Navigate to RapNet Users
Find the user you want to deactivate, and click the green 'Active' button next to their name
You can activate/deactivate users by clicking on the same activate button
Removing a User
To remove a user, click the garbage can icon next to their name. This will delete the user from displaying on your RapNet profile.
Important Notes
Activating New Users: The primary account holder can add, edit, or deactivate users. Assign permissions to each user to avoid unwanted access.
Account Changes: All account changes require approval from your Account Manager. This may take 1–2 days to update on RapNet.
Required Documentation: To process an additional user, we need proof of employment. Accepted documents include a pay stub, a signed and dated letter on company letterhead, or a Bourse card showing the user’s name and company.
Fees: Each additional user comes with a $170 annual fee. This fee is billed automatically on your renewal date.
Approval Timeline: New users may take up to 1-2 business days for approval, depending on the required verification documents.
For further assistance and support, please go to our support page where you can contact us, check out our Help Articles, and leave feedback.