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Navigate RapNet Chat
Anyone with Chat permissions can start a group chat and chat with up to 10 participants in a group chat.
The person who starts the group is the Group Admin and only they can close the group. Closing a group disables it for the other participants.
Here's what you can do in a group chat:
Counter indicates when new chats are waiting for you
Click chat icon to preview active chats or go to your all your chats and discussions
Search bar to filter for existing chats. Search by name, company name or account number.
Go to your archived chats
Start a new chat
Add a new participant to a group chat
Name of the group > click on the pencil to change the group name
Chat Participants and any shared media
Shared media, if any has been shared
Current active chats
Group Icon either represent a group chat. Profile image represents individual member chat.
Grey check mark indicates chat was sent. 2 green check marks means your message was read by recipients
Body of the chat: includes attachments or shared items plus option to translate the chat. Click here to find out more about translating your chats
Type a message/share items/send attachments
Archive or leave a chat: When you leave the chat, other participants in the group receive a message saying that someone left the group and the chat is no longer visible to you.
Note: You cannot delete a message after you have sent it!
Translate Chat Messages
Translate your chat messages both in Trade Center and Chat by hovering on a specific message and translating it.
Languages include Hindi, Chinese, Japanese French, German, Italian, Turkish, Russian, Hebrew.
Hover over the specific message
Choose your language
Use the drop-down to choose other languages
Translate Messages on the App
Rename a Group
To archive a chat click Actions > Archive Chat
The chat will automatically unarchive if you go back into the archived chat and send a message or if another participant writes a message in one of your archived chats.
Here's how to find your archived chats:
Preview new chats
When you have new messages, RapNet sends you a push notification on the App and on the web, this counter indicates new messages. Click to preview 5 recent chats.
Check your message status
You will know if someone has read your message:
A grey check mark indicates the message has been sent but not read by all participants.
2 green check marks indicate that the recipients have read the message