Go to My Account & Settings > My Profile.

Only Primary Account holders can update email addresses and upload Government-issued ID. Read this article for guidance on how to upload a Government-issued ID.


  1. All changes to your account go to your Account Manager for approval. This can take a day or two to update on RapNet.

  2. We require proof of the additional user's employment, before being able to process any additional user. We accept either a pay stub or letter from the company owner on letterheaded paper, signed, dated, and stamped. A Bourse card with the name of the additional user and the company is also acceptable.

  3. The cost for each additional user is $149 per year.

For further assistance and support, please go to our support page where you can contact us, check out our Help Articles, and leave feedback.

Did this answer your question?