Go to My Account & Settings > My Profile.
Only Primary Account holders can update email addresses and upload Government-issued ID. Read this article for guidance on how to upload a Government-issued ID.
All changes to your account go to your Account Manager for approval. This can take a day or two to update on RapNet.
We require proof of the additional user's employment, before being able to process any additional user. We accept either a pay stub or letter from the company owner on letterheaded paper, signed, dated, and stamped. A Bourse card with the name of the additional user and the company is also acceptable.
The cost for each additional user is $149 per year.
For further assistance and support, please go to our support page where you can contact us, check out our Help Articles, and leave feedback.