You can view all your customer inquiries coming from Shared Item pages, under the Leads tab in the People section.

When a new lead sends in an Inquiry form from items shared on Facebook or Social media, RapNet sends you a notification. Click on it to open the Leads tab

Each Lead has actions to help you follow up and close the deal

Click on an inquiry to add the customer to My Contacts, Open the item page or Contact the RapNet seller in Trade Center

  1. Add to my Contacts adds the new customer to My Contacts where all the customer’s information is pre-populated, and a new event in the customer’s timeline logs the inquiry information
  2. Open Item Page to view detailed information about the item which interests the customer
  3. Contact Seller: if you are not the owner of the diamond/jewelry item, here’s where you contact the item’s owner and open a trade in Trade Center

Related Articles:

How do I share a diamond or jewelry item on social media?

Can I see how many people have viewed an item I’ve shared?

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