Having trouble logging in to RapNet web or app?

RapNet app or web keep looping or redirecting you to the login page?

Review these 6 common login issues and their solutions, if still unresolved, please chat to us via our Support Page.

  1. Login Credentials:

    1. Username: Type in your account number and not your email address.

    2. Password: Click here to watch how to reset your password.

  2. Login on the App issues: Upgrade the RapNet app to the latest version.

  3. Logged in on another device?

    1. Make sure that you always sign out properly from the device you are working on.

    2. Is another member of your company currently logged in? Password use is strictly limited to the registered member.
      All employees needing RapNet access should have additional user passwords, be listed in the system and verified by RapNet customer service.

  4. RapNet keeps stopping/closing/redirecting you to login page/Android app gets an error! Try clearing the App cache on Android. Click here to watch video or follow these instructions:

    1. Open the Settings application on your phone > Apps menu > Installed Applications

    2. Find the application you want to clear the app data of > Select > move to storage tab

    3. Hit Clear App Cache

  5. RapNet keep looping back to the login page or message appears 'invalid state'?

    1. Clear your cache:

      1. Go to your web browser > Click on 'more' tools in right hand corner

      2. Select more tools from the menu > Clear Browsing Data

      3. Make sure all boxes are checked

      4. Click Clear data button

    2. Clear your cache on Safari:

      1. Safari 3.x for Mac OS X

        1. Click the Safari menu > Select Empty Cache

        2. Click Empty.

      2. Safari 3.x for Windows

        1. Click the Edit menu > Select Empty Cache

        2. Click Empty


      Note:

      • To find the Safari version on Mac OS X: Click Safari > About Safari.

      • To find the Safari version on Windows: Click Help > About Safari.

  6. Cleared cache but RapNet still looping or giving an error! Try clearing the browser cookies.

    1. Safari 3.x for Mac OS X: Click the Edit menu > Preferences > Security > Show Cookies > Remove All > Done > Close the Preferences dialog box

    2. Safari 3.x for Windows: Click the Safari menu > Select Preferences > Click Security > Show Cookies > Remove All > Click Done to close the cookies list > Close the Preferences dialog box

Important! While deleting the browser cookies may fix the problem, it also removes your saved settings for sites you've previously visited.


Related Article: How to check the RapNet app version on your Android or iPhone.

Did this answer your question?