• RapNet additional user accounts are given to partners or employees within the company.

  • We require proof of the additional user's employment, before being able to process any additional user - see more on this below

  • Only Primary Account holders can add or remove users, edit and update user information and add photo ID.

This article explains how to:

Click on a topic to jump and read more.


Add a new user

Watch this video or continue reading.

  1. My Account & Settings > My Profile

  2. Scroll down to the Members section > click the edit button in the right-hand corner.

  3. Fill in the RapNet member’s contact details and click Save.

  4. Sign the RapNet Member Application and Agreement.

  5. Go back and Edit the new user > upload the Government issued ID required for compliance purposes. ID must include a photograph of the user.


Remove a user

  1. Go to your company profile

  2. Scroll down to the Members section > Find the additional user's name and click Edit.

  3. Click here to remove this member from your account


Upload Government issued photo ID

The Primary Account holder can edit additional user account information and upload a scanned copy of Government issued ID for each user.

  1. Go to your company profile (My Account & Settings > My Profile)

  2. Scroll down to the Members section > Find the additional user's name and click Edit.

  3. Upload the Government issued ID required for compliance purposes. The ID must include a photograph of the user.


Update a user's contact information

Only Primary Account holders can edit each user's details and set permissions for each user on your RapNet account.

  1. Go to My Account & Settings.

  2. Users

  3. Click on the user's name > Details tab.

  4. Edit the user's contact details, add missing verification, choose to display the user's name in the Member Directory.


How long does it take to approve new users on my account?

  1. All changes to your account go to your Account Manager for approval. This can take a day or two to update on RapNet.

  2. We require proof of the additional user's employment, before being able to process any additional user. We accept either a pay stub or letter from company owner on letter headed paper, signed, dated and stamped. A Bourse card with the name of the additional user and the company is also acceptable.

  3. The cost for each additional user is $120 per year.

For further assistance and support, please go to our support page where you can contact us, check out our Help Articles and leave feedback.


Related Article:
Setting up your Company Profile on RapNet

Manage your team's access and permissions

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